Have you ever needed a pizza form?
Last month I was asked to help out with streamlining a school lunch pizza ordering system, that seemed to rely on a series of spreadsheets and PDFs and Google docs and abaci. As part of the solution, I was looking at forms and ways to have the web site do the math for us.
I’ve mentioned before that I don’t do my job alone. I have help from many people, near and far, some regularly and some only as needed, depending on the project or problem.
But an entire group I don’t think I’ve mentioned yet are plugin developers.
Like any WordPress dev, I use some plugins. And while I try not to overdo it, there are some that I rely on to help build the functionality that clients want.
Lately however, I’ve had some issues. Questions. Tech support needs.
And just in the last month – these people rose above and beyond to help out and sometimes even write plugin feature updates to do what we needed.
- Liam at Gravity Wiz/Perks – I sent in a ticket to Gravity Perks asking if one of their Perks would do what I needed. Instead, Liam recommended a competitor’s product that had exactly the features needed to make that crazy pizza form work. I’ve used (and totally recommend) their Perks for other projects, so they were my first stop for pizza help. I really appreciate them making a recommendation instead of just saying “no.”
- Tech support at at Search & Filter –my favorite, well, searching and filtering tool, answered all my support tickets with patience and professionalism even when I asked what ended up being obvious questions. D’oh.
- Support at at PickPlugins – makers of Post Grid Combo, actually got a feature I needed added to a special plugin update. Like, almost immediately. Just for me. Well, for my client’s site.
- The team at Facet WP – this plugin was installed on a site I took over. I don’t have my own license and had never used them before (see above for Search & Filter), but they were great, and helped get the weird duplicate listing problem solved anyway.
- Rafael at Gravity Kit – this is the company recommended by Liam, and he has been helping with pizza math for days now. Who knew this needed to be so complicated! Their Gravity Math plugin lets you do exactly what you need to do to count pizza slices with different toppings and turn that into an actionable pizza order for different weeks and classrooms.
If you’ve encountered any great tech support, feel free to tag them here too and or add your favorite plugin, and let’s make this a resource of great tools that we can add to and grow.